SUPPORT & SERVICES
On-site and Off-site training is available to all of our customers. Learn about our certification program.
NeuroKernel Research will have several support packages available for customers. Platinum support package is the most comprehensive package. Along with these packages, we could also negotiate a custom support package with you with different terms.

Launch a rootless NeuroKernel demo directly on this page, or open a full public WorkStation. Start testing now!

Download Developer Community Edition and start writing applications now. Drag and drop your code here!

Browse the details of our commercial licensing options for Businesses. We have flexible licenses for all your needs.

Support Packages

NeuroKernel Research will have several support packages available for customers, which are shown in the following table. Platinum support package is the most comprehensive package. Along with these packages, Company could also negotiate a custom support package with a customer with different terms. Standard support comes with all purchased licenses. Community support is available from our GitHub page.

Standard

4 Tickets
12 Months
Email Support
Chat / Phone Support1

 

Included

Premium

Unlimited Tickets
6 Months
Email Support
Chat / Phone Support1

£1999

Platinum

Unlimited Tickets
12 Months
Email Support
Chat / Phone Support1

£2999

1 Includes email as well as phone support if the issue can not be solved via email.

Support Ticket Packs

Licensee’s can also choose to purchase pay-as-you-go support ticket packs offered. The support tickets can be purchased as single ticket or in 6/12 packs bundles. Single ticket must be used in 3 months, Ticket bundles can be used in a 12 months period. Support tickets include email as well as phone support if the issue can not be solved via email.

Single Ticket

1 Ticket
3 Months
Email Support
Chat / Phone Support1

£49

6 Tickets Pack

6 Tickets
12 Months
Email Support
Chat / Phone Support1

£259

12 Tickets Pack

12 Tickets
12 Months
Email Support
Chat / Phone Support1

£499

1 Includes email as well as phone support if the issue can not be solved via email.

Services Offered

NeuroKernel Research will offer comprehensive training services to improve customers' effective use of our products and to provide in-depth customized assistance throughout the implementation cycle. Training and consulting services will be tailored to meet the needs of any organization, and streamline the learning process quickly and efficiently eliminating the frustrating trial and error that often accompanies development or deployment of enterprise software. NeuroKernel Research will give three types of training: online, off-site and on-site training. Please contact us for more details.