NeuroKernel Research will have several support packages available for customers, which are shown in the following table. Platinum support package is the most comprehensive package. Along with these packages, Company could also negotiate a custom support package with a customer with different terms. Standard support comes with all purchased licenses. Community support is available from our GitHub page. Our support is available only in English.

Licensee’s can also choose to purchase pay-as-you-go support ticket packs offered. The support tickets can be purchased as single ticket or in 6/12 packs bundles. Single ticket must be used in 3 months, Ticket bundles can be used in a 12 months period. Support tickets include email as well as phone support if the issue can not be solved via email. Our support is available only in English.

NeuroKernel Research will offer comprehensive training services to improve customers' effective use of our products and to provide in-depth customized assistance throughout the implementation cycle. Training and consulting services will be tailored to meet the needs of any organization, and streamline the learning process quickly and efficiently eliminating the frustrating trial and error that often accompanies development or deployment of enterprise software. NeuroKernel Research will give three types of training: online, off-site and on-site training. Please contact us for more details.